1. Service breakthroughs: changing the rules of the game
Author: Heskett, James L
Library: Central Library of Sharif University of Technology (Tehran)
Subject: ، Customer services,، Sales management
Classification :
HF
5415
.
5
.
H43
1990
2. The culture cycle :
Author: James Heskett
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Corporate culture,Organizational behavior,Organizational change,Organizational effectiveness
Classification :
HD58
.
7
.
H475
2012
3. What great service leaders know and do :
Author: James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Customer services,Service industries-- Management
Classification :
HF5415
.
5
.
H474
2015
